Our return policy is in place in order to help us manage our inventory levels so that we may ultimately service our customers more efficiently.
We may take returns of materials which we stock if it does not cause us to be overstocked on the item.
We do not accept returns of special-order materials.
No return will be accepted after 45 days from the date of invoice.
Prior authorization of any return is necessary.
Materials must be in their original, clean and unopened cartons (except trim).
30% restocking fee on returns.
No returns on grouts and thinsets.
Please bring your original receipt. We must have a copy of the original receipt in order to process your refund. If you do not present
the original receipt, the processing of your refund will be delayed approx. one day.
By accessing this website, you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.
What information is collected, and why?
When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed.
Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:
To register as a SpecialtyTile.com member
To receive specific information from us such as a quote or sample
To sign up for a mailing list
To correspond with us
Or any other such activity that we deem necessary
Specialty Tile Products does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 13.
How is the information used?
Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.
Personally identifiable information is only collected with your knowledge and consent for the purpose of fulfilling your request for service.
Specialty Tile Products owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. Specialty Tile Products may share this information with its business partners for the specific purpose of a promotion or service offering.
Are "Cookies" used on the website?
How is personally identifiable information safeguarded?
Specialty Tile Products utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.
Links to other web sites
Specialty Tile Products web site may contain links to other internet web sites. Specialty Tile Products neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Specialty Tile Products web sites.
How to opt out of correspondence
Based on the information a user has provided, Specialty Tile Products may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.