INFORMATION ABOUT YOUR ORDER

CONTRACT

The terms and conditions contained herein apply to all quotes and offers made by Specialty Tile Products (STP) and to all purchase orders accepted by STP. Although products sold to our customers are confirmed by STP with an order acknowledgement, the verbal or written agreement of sale are binding. These terms may in some instances conflict with some of the terms and conditions affixed to a Buyer's purchase order. In such cases, the terms contained herein shall govern. No changes to any of the Terms are valid unless both parties have otherwise agreed in writing. Orders will be invoiced using Seller's process prevailing at the time of order. Sales contracts are binding in the place of sale.

INSPECTION, ACCEPTANCE & CLAIMS

Any product sold or provided by STP shall be deemed accepted by buyer upon delivery. It is the Buyer's responsibility to inspect all merchandise prior to installation. Use of material constitutes acceptance. STP's liability in respect to all claims shall be limited to accepting the return of incorrect or unacceptable product before installation. Claims for shortages, defects, nonconforming products, or shipment errors must be made within 5 days of receipt of goods. Customer must submit a detailed, written proof of claim with pictures. Applicable industry standards will govern in the event of a dispute.

ORDERS

STP uses reasonable efforts to have representative samples of our products on hand in showrooms, however shade and size normal. The customer understands and accepts the nature of materials they buy. Take-offs (measuring and providing quantities) will be for the purpose of a general estimate for the project, and STP accepts no responsibility for quantities and measurements.
All orders require a 100% deposit at the time of the order for COD customers.
Customers on account may order standard items without a deposit if within their credit limit.

CUSTOM ORDER & MADE TO ORDER ITEMS

The terms of payment on custom orders for customers on account shall be 50% of the purchase price with Buyer's purchase order and prior to procurement of materials, and 50% of the purchase price at the Delivery Point. A custom order is not subject to cancellation once the product has been processed to any extent. Customer may not return product(s) that are custom made. This includes, but is not limited to, custom blends, sizes, cuts, fabrications, and materials made to order by the manufacturer.

CANCELLATIONS, CHANGES & RETURNS

Orders are subject to cancellation, partial cancellation or change only with the consent of Specialty Tile and only upon such Tile may impose, including, without limitation, forfeiture of deposit or payment of a cancellation charge. Should Buyer terminate, stop its order, in whole or in part without the consent of Specialty Tile, such termination, cancellation, or stoppage shall constitute Buyer, for which Specialty Tile shall be entitled to all damages related to such breach, including, without limitation, the amount of cancellation costs and damages. Prices are set based on the total quantity ordered, even though shipment may be in stages. a portion of an order after an earlier portion has been shipped and invoiced may result in an adjustment to the purchase price additional charge to the Buyer.

Cancellation & return fees are as follows:

• Made to Order I Custom: This includes, but is not limited to, custom blends, sizes, cuts, fabrications, and materials made to manufacturer.
CANCELLATION FEES FOR CUSTOM ORDERS ARE 100% OF THE SELLING PRICE OF THE PRODUCTS.
• Import/ Non-Stock Orders: This includes, but is not limited to, materials not typically stocked by Specialty Tile and purchased Buyer after confirmation of a sales order.
CANCELLATION FEES FOR IMPORT/ NON-STOCK ORDERS ARE 50% OF THE PRICE OF THE PRODUCTS.
• No returns shall be made without prior authorization.
• No returns will be accepted after 45 days.
• There is a 30% restock fee for authorized returns on stock items.
• No returns will be accepted without the original receipt.
• No returns will be accepted on grouts and thinsets.

LEAD TIME & DELIVERY

Delivery dates are not guaranteed by Seller and are based on normal expectancies given current market conditions only. In most Specialty Tile delivery lead time is quoted from confirmation date, which is contingent on sales terms and conditions. Any Buyer ­changes to the Products accepted by Specialty Tile may result in additional charges and longer lead times. In no event shall deemed in default on account of any delay in performance if the delay is caused directly or indirectly by one or more forces or the reasonable control of Specialy Tile, including but not limited to:
• By action or inaction of Buyer
• By failure of any manufacturer, contractor, or supplier to timely provide raw materials, parts, tools, equipment, services, data or assistance, transportation or any other material or service reasonably necessary for procurement by Specialty Tile
• By governmental action or inaction, including customs related delays
• By strike or other labor disturbance
• By war, armed hostilities, riot, fire, breakage of equipment, explosion, flood, earthquake, or any Act of God or Nature

STORAGE FEES

Any product not scheduled for delivery or picked up within 30 days after notice is subject to a storage fee. Product not picked up or scheduled for delivery within 6 months after notice of availability will be considered abandoned and may be disposed of as STP deems appropriate. Storage fees typically run $175/pallet per month but can vary based on the size of the order being stored. Any abandoned products are subject to standard cancellation fees.

PAYMENT TERMS

On account terms are 30 days from date of invoice unless otherwise agreed in writing. The Seller reserves the right at any time and in its sole discretion to require payment in advance or C.O.D. or to otherwise modify the payment terms. All payments made will be applied to the oldest invoices. All payments made by credit card to a terms account will be charged a 3% fee on the total payment amount. Past due amounts shall bear interest at the rate of 1.5% per month or the highest rate permitted by law, whichever is less.